Shipping

Shipping Methods

Most orders will be shipped via UPS, FedEx, Truck (for heavy freight), for all other services, unless otherwise deemed appropriate. Please note, any requests for shipping with USPS will incur a service charge. You do have the option of providing your shipping account information, but please note this option is not available for direct shipment from our factory.
Orders are typically processed and shipped within 1-3 business days (Monday-Friday) after your order has been placed. Once your order has been picked up by the carrier, delivery times may vary depending on the shipping method you selected during checkout, the sourcing location of the items on your order, and the location of your shipping address.




We currently ship internationally. We do NOT currently offer an expedited Saturday delivery option.

Fulfillment Sources & Multiple Packages

In order to provide the best assortment online, balance availability across and reduce shipping times, we fulfill orders from our domestic locations that come from any of the following locations:

Houston, Texas
Dallas, Texas
San Jose, California
Peoria, Illinois

We also provide shipping out of factory overseas as well. This may result in portions of your order being shipped in multiple packages and having multiple delivery estimations.

Shipping Timeline

Most orders typically ship within 1-3 business days (Monday-Friday) after your order has been placed. Once your order leaves our warehouse or factory delivery times may vary depending on the shipping method you selected during checkout and the location of your shipping address.

Shipping Exceptions & Restrictions

We make our best effort to meet the timing requested for delivery. However, if the requested timing is not met, the customer's remedies are limited to the guarantee provided by FedEx, a refund of freight charges, and/or the opportunity to return the purchased items subject to our Return Policy.

  • Estimated arrival dates are not guaranteed.
  • Weather related shipping delays are not within the control of KTI Promo and may delay orders.
  • Orders are shipped on business days only (Monday-Friday) excluding federal holidays.
  • Please allow 1-3 business days processing before your order is shipped.
  • Some Over-sized items may have additional delivery costs and times and must be shipped by freight.
  • Orders being shipped to Hawaii, Alaska, US Territories or APO may have longer transit times.
  • International orders may be subject to duties and/or taxes.

Orders Do Not Ship on the Following Holidays:

  • New Year's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Delivery address

All packages must be sent to a validated street address. Customers are responsible for entering correct ship to addresses. Ship to addresses requiring correction may incur additional shipping charges and delivery delays.

Please note, that all shipments are designated to commercial deliveries by default. If the delivery needs to go to a residential delivery within the 50 states, please note this in your checkout notes or tell your Sales Rep when placing the order. If it is needing to be delivered to an international residential location or Hotel we do not provide this. For shipping-related questions, please contact us directly at 800-275-6387.

Tracking Your Order

At the time your order is shipped, you will receive a Ship Notification email. A link is provided in this notification that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received. You can also track your order on the U.S. Postal Service Website, UPS Website, or FedEx Website.