All orders must be submitted in writing, either through email or fax. Verbal or handwritten communications will not be accepted. Please call to confirm receipt of Purchase Orders. All information must be complete before production time can start. Production time does not begin until paper proof is approved. KTI will hold a Purchase Order for up to two weeks for any delays in processing. After two weeks, the unprocessed PO becomes inactive. Customer must issue a new/revised PO to activate the previous delayed order. KTI will not keep the same cost as agreed on the original Purchase Order.

Changes to an order must be submitted within 48 hours of the original PO date. Changes must be confirmed with your account representative before being submitted. All changes must be submitted in writing. Please call to verify that changes have been made.

Cancelled orders will be charged according to the costs incurred at the date of cancellation including, but not limited to, art, screen, shipping and merchandise. In addition, a 25% restocking fee will be added. Completed orders are not subject to cancellation. All cancellations must be confirmed in writing, through email or fax.

Cancelled orders will be charged according to the costs incurred at the date of cancellation including, but not limited to, art, screen, shipping and merchandise. In addition, a 25% restocking fee will be added. Completed orders are not subject to cancellation. All cancellations must be confirmed in writing, through email or fax.

Minimum Order Quantities are listed on each individual product page. Minimums may be higher for custom products and/or colors. Orders for less than the stated minimum may be possible with a less than minimum charge. No orders will be accepted for less than 50% of the listed MOQ. *Please log in to see LTM Charge.

Items in stock without a custom imprint are shipped within 48 hours; larger orders or non-stock items may require additional time. On orders with a custom imprint, digital proofs are sent to customer within 24 hours. Please refer to the individual product pages for standard production times on stock items.

Every effort will be made to ensure our customers receive the exact number of items they ordered. We will not deliver/invoice an over-run, but a 3% under-run is possible and orders will be shipped and billed accordingly.

Rush orders are available on most products for an additional charge. Please call and discuss production times with your account representative before placing an order with rush service. Confirmed rush orders are not subject to cancellation. Please refer to the fee list for the Rush Service Pricing.

Pricing is available by logging into the website or by calling your account representative. Pricing is subject to change without notice. Each order placed will be based on current market value of memory; as quoted at the time of your order. If memory pricing should increase after your order is received, acknowledged, and approved, you will not be charged the increase. Your accepted PO price will not be affected. If pricing should decrease, your cost will not decrease since it was accepted at current market value of memory; as quoted at the time of your order. We can not offer price protection on memory products.

Random and/or blank samples of most items are available to be shipped using the distributor’s shipping account number and are billed at end quantity prices.

A paper proof is a digital representation of the finished product and not exact. It confirms the logo position, location, and PMS color codes. Because screen resolutions vary, the image may look distorted when sent electronically. If paper proof is faxed, the product and logo may appear distorted or jagged. Production time begins the day after the paper proof approval and all other requested documentation is received. If changes need to be made, notate these on the form, check the appropriate box, and fax it back to us. A second paper proof will be sent once the artwork has been changed. Please note that changing the order or postponing artwork approval may result in delivery/shipping delays or additional rush/imprinting fees to meet unchangeable deadlines. Please note that delays in approving the artwork may result in delays in the delivery/shipping date.

Sales Catalogs and Special Flyers are provided at no charge and may be downloaded online at anytime. Please call or email our sales representatives to request physical catalogs to be sent to your address at no charge.

Data loading procedures need be in writing by the customer. We do not accept .ZIP files for data loading. If the file is too large to transmit by e-mail, you can upload it directly to our ftp server or mail us the data on a CD or USB drive. KTI Promo is not responsible for the return of the CD or USB drive. KTI can not be responsible for information loss or data file corruption during the use of file transfer protocol (FTP) transmissions. All orders requiring a data load must have a data loading procedure form filled out. Without these instructions we cannot proceed with the data loading job. The actual Data load job within KTI’s responsibilities are for services such as locking data, auto running data or a simple copy from source to target. KTI will not alter files, for the customer, and we offer no services such as filing, organizing, creating folders are moving information to or in any specific format(s). KTI does not offer a data service such as, but not limited to, creating presentations and/or videos or creating executable files, KTI will not manipulate the customer’s data in any form and/or fashion; this responsibility belongs to the data owner. Although KTI may advise the customer on data features, functions, problems or what changes may be necessary for the file(s) to function as needed by the customer, however, if the data needs to be changed, re-created, altered, amended and/or repaired, the job will be rejected until new data is received and approved for data load production. If any additional time is spent on data loading, such as the actual job and/or counseling or any other spent time outside the original agreement, KTI reserves the right to bill additional charges from what was agreed on the original quotation. Operating systems (OS) may be a factor in the data load not functioned or run/launch as intended. Applications may be missing on independent computers causing certain files to not be seen or execute. Security features written into the OS may prevent the auto launch feature from executing. Security from internal networks may limit USB privileges and the drive may not run properly and/or may not be allowed for any use. KTI will be held harmless if any data load services are affected by any reason out of our control. If the data is designed utilizing logos, trademark or registered information other than that of the owner(s), written authorization and/or a form of release may need to supplement the data download order. If copyrighted material such as, but not limited to, music, video or literature is included, written authorization and/or a form of release may be required clearly indicating KTI is and will be released from any and all copyright infringement or violation. Data loading is subject to extra lead time. Orders that have been printed and are waiting in-house for the data to load will only remain in-house for 2 weeks. If data is not received within 2 weeks of printing, KTI reserves the right to ship the order without data to the destination provided on the purchase order. Please refer to the fee list for the data loading cost.